lotto8 Privacy Policy

1. Information We Collect

When you register and use the lotto8 platform, we collect certain personal information that is necessary to operate your account and comply with Philippine regulatory requirements. This includes your full legal name, date of birth, Philippine mobile number, and a valid email address. We also collect a government-issued identification document for identity verification purposes, as required under applicable anti-money laundering and responsible gaming regulations. Payment-related information such as your GCash number, Maya account, or bank account details is collected solely to process deposits and withdrawals in Philippine pesos.

In addition to information you provide directly, we automatically collect certain technical data when you access the lotto8 platform through your mobile browser or device. This includes your IP address, device type, operating system, browser version, and session activity logs such as pages visited, games played, and time spent on the platform. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not collect any information beyond what is reasonably necessary for these purposes.

2. How We Use Your Information

The personal information we collect is used primarily to create and manage your lotto8 account, process your deposits and withdrawals, and verify your identity in accordance with Philippine law. We also use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. Where you have opted in, we may send you information about promotions and offers available on the Promotion page. You may withdraw your consent to receive marketing communications at any time by contacting our support team.

We use session and activity data to monitor for fraudulent behaviour, enforce our responsible gaming commitments, and ensure that the platform operates fairly for all players. Aggregated and anonymised usage data may be used internally to analyse platform performance and improve our game offerings and user experience. We do not use your personal information to make automated decisions that produce significant legal effects without human review. All data processing activities are carried out in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

3. Sharing and Disclosure

lotto8 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification providers, and cloud infrastructure partners. These third parties are contractually bound to handle your data securely and only for the specific purposes for which it was shared. We require all service providers to maintain standards consistent with the Data Privacy Act of the Philippines.

We may disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies when required to do so by Philippine law, court order, or lawful regulatory request. This includes disclosures to the Anti-Money Laundering Council (AMLC) and other relevant Philippine agencies where we are legally obligated to report. In the event of a business transfer or merger, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer in advance where permitted by law.

4. Data Security

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the lotto8 platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with access to personal data are subject to confidentiality obligations.

While we make every reasonable effort to protect your data, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account. In the event of a personal data breach that is likely to result in harm to affected individuals, we will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of the Philippines.

5. Your Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012, you have a number of rights with respect to your personal information held by lotto8. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You also have the right to object to the processing of your personal data in certain circumstances, and the right to erasure or blocking of your data where processing is no longer necessary or lawful.

To exercise any of these rights, you may contact the lotto8 data privacy team at [email protected]. We will respond to all verified requests within a reasonable timeframe and in accordance with the requirements of Philippine data privacy law. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to resolving any privacy concerns promptly and transparently.

6. Cookies and Device Data

The lotto8 platform uses cookies and similar technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your device. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period to improve your experience on return visits. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain platform features.

We may also collect device identifiers and mobile network information to help detect fraudulent activity and ensure that your account is accessed only from authorised devices. This information is stored securely and is not shared with third parties except as described in the Sharing and Disclosure section above. If you use the lotto8 platform on multiple devices, session data from each device is kept separate and is associated only with your verified account.

7. Data Retention

We retain your personal information for as long as your lotto8 account remains active and for a period thereafter as required by Philippine law and regulatory obligations. Transaction records, identity verification documents, and account activity logs are retained for a minimum of five years following account closure, in compliance with anti-money laundering regulations applicable in the Philippines. After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

If you request the closure of your account, we will cease active processing of your personal data for marketing and platform purposes, but will retain records required by law for the applicable retention period. You may request information about the specific retention periods that apply to your data by contacting us at [email protected]. We review our data retention practices regularly to ensure that we do not hold personal information for longer than is necessary.

8. Changes to This Policy

lotto8 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered email address or through an in-platform notification. Your continued use of the lotto8 platform after any changes have been published constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your personal information. If you have any questions about this Privacy Policy or about how your data is handled, please visit our FAQ page or contact us directly at [email protected]. For concerns related to data privacy rights under Philippine law, you may also contact the National Privacy Commission at www.privacy.gov.ph.